Technology can improve staff engagement and boost company morale
There is a wide range of technology-based solutions designed exclusively for the aged care sector, many of which sit between different functions within the organisation. For many aged care facilities, the introduction of new technology systems is a process that requires input from the majority of internal stakeholders.
The implementation process is a rare opportunity to collaborate with staff from every corner or the organisation. It gives staff an opportunity to share with one another, work together, embrace, debate, learn and overcome challenges. Engaging staff throughout the transition will improve morale, reduce frustration and help to foster a culture where nursing and care staff understand that their opinions matter and will be listened to.
An investment in technology is also an investment in staff
It is widely recognised that the aged care sector has often avoided adopting electronic systems, or continued to use systems based on the requirements of a different era, along with a fear of applications being too complicated or not suitable to the practical needs of nursing and care staff.
However, when IT training is included as part of an organisation’s professional development or dedicated change management approach, the level of confidence that staff feel towards working with technology quickly increases. An investment in IT training not only enables staff to make the best use of an electronic system, it also provides them with the confidence to embrace technology in their own lives for the purposes of communication, shopping, entertainment and other interests.
Providing staff access to modern, easy to use technology and the appropriate training also goes a long way in helping to increase staff retention and the attraction of skilled employees.
Benefits of technology can encourage a flow-on effect throughout the organisation
You may also discover that as an efficient, technology-based system works to improve efficiency and productivity within your organisation, it may also prompt your staff to look at how they complete other tasks and responsibilities with a fresh perspective. If ideas and suggestions are encouraged, additional benefits will be realised as staff come to see the potential for improvements across their areas of influence and responsibility.
Geoff Quinn | General Manager – Nurse Call
+61 416 277 709